– Supply chain management
– Human Resources
– Project Operations
and more at:
Sales and Marketing where we have apps responsible for Sales, Marketing and Customer Insights business processes.
Second additional group of applications are Customer services which are responsible for proactive customer service online or onsite and they are basic customer service, field service and customer service insights. This group of apps we can extend by remote service. This is one of the modern apps which gives You possibility to support your client using Artificial intelligence features and help do something at client site using remote hands.
Last group of apps is Commerce. This is one the new applications giving you possibility to sell you goods to your client with the shop. Feature can centralize inventory, fulfillment and merchandising, you can create omnichannel customer experience and lots new possibilities connected at e-commerce.
At the graph below You can see all functions that Dynamics 365 platform gives You.
Keep in mind that Microsoft has three main ERP/CRM systems
– Dynamics 365 ERP
– Dynamics 365 CRM
– Business Central
If You want to know more please send us info at email@example.com
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